S2: E11 – Clare Moore – How can marketers speak HR’s language?

With Clare Moore
Communications manager at Brightmine
Also joined by Skout’s founder and Director, Rob Skinner

Episode Overview

In this episode, Rob is joined by Clare Moore, communications manager at Brightmine, for a conversation about how AI is reshaping the way HR teams search for guidance and what this means for marketers who want to stay visible.

With more than 20 years working in HR focused comms, Clare explains why brands now need to prove their authority through consistent, insight led content rather than relying on traditional search tactics.

She also talks about the pressures facing HR departments, from the latest Employment Rights Act changes to the practical challenges of managing data, budgets and employee expectations.

Key Takeaways

Aim to be the answer in AI - Focus on authority, original insight and clear messaging so AI tools recognise your brand as a trusted source for HR questions
Data is only the start - HR teams use benchmarking and research to validate what they are seeing - but need applied guidance that helps them build business cases and talk the same language as the board
Help beats hype every time - HR leaders want calm, timely, practical advice - not sensational headlines or empty trends

It's about earning attention, not demanding it.

Mentioned in This Episode

📌 AI and answer engines How AI overviews and large language models change discovery, and what that means for HR marketers who want their brand to be surfaced as the trusted option
📌 Lessons from a brave rebrand How customer research helped Clare and the team refine their proposition after launch
📌 HR under pressure Clare sets out the realities for HR professionals and the kind of supplier communications they trust

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