Redcentric

Keeping spokespeople on message

Overview

A key element of cloud service provider Redcentric’s B2B PR strategy was the use of technical experts as spokespeople. With the reputation of a new company brand at stake, Skout’s brief was to ensure that every spokesperson received B2B media training to stay on message when talking to journalists.

Where we shone

To improve understanding of how the media works amongst the spokespeople, we introduced participants to the different job roles and pressures within the media. We then discussed the marketing context in which they were operating and how their comments as spokespeople needed to fit into this bigger picture.

Then we delivered practical training around the company’s own messaging, creating challenging interview scenarios to test skills.

In a nutshell

Mission:

Helping spokespeople stay on message with media

Sector:

B2B Technology

Services:

Brilliant because:

With our help, individual participants learned the importance of the spokesperson role and understood how critical it is to respond appropriately when asked by the media for comment.

Skout’s media training really consolidated delivery of our messages and helped all our technical spokespeople to deliver exactly what they should, but nothing they shouldn’t, during their media interviews.